Privacy Policy

Our Promise
Text Me the Snow – Privacy Policy

Effective December 1, 2024

This Text Me The Snow Privacy Policy (“Policy”) outlines the personal information that Text Me The Snow, LLC (“Text Me The Snow”, “we”, “us” or “our”) gathers, how we use that personal information, and your rights to access, correct, or delete such personal information.

OUR PROMISE

Our mission is to build a privacy-first service. To earn and maintain your trust, we commit to communicating transparently, providing security, and protecting the privacy of data on our systems.

In plain English: We treat your data like we would like our own data to be treated. Your personal information is kept confidential. We do not sell or rent your personal information. We will only share or disclose your personal information when required to deliver our core services or as outlined in this Policy, unless we first provide you with notice and obtain your consent.

We aim to collect the minimum amount of information required to provide our services. We have built this service from the ground up to be compliant with the terms of GDPR and other applicable privacy laws - all with the goal of supporting our privacy-first mission.

Now for the details and legal language:

1. POLICY APPLICATION

This Privacy Policy outlines how Text Me the Snow collects, uses, and discloses personal information from the following groups:

  • Website Visitors: These are individuals who visit our public website at TextMeTheSnow.com or related subdomains. This includes those who voluntarily provide contact information, such as an email address, to receive updates or communications, participate in surveys, or submit feedback.

  • Website Customers: These are individuals or entities who create an account or enter into either a purchase or subscription agreement with Text Me the Snow. We collect and use their personal information to provide services under such agreements. For the purposes of this Policy, "Services" include all free and paid solutions that Text Me the Snow offers, markets, or sells.

Text Me the Snow’s Services and website are intended for users aged 18 and older. We do not knowingly collect or share personal information from individuals under 18. If we learn that we have inadvertently collected information from someone under 18, we will delete it promptly.

By using our website or Services, you confirm that you meet this age requirement.

2. INFORMATION WE COLLECT (Categories of Data Subjects)

  • Website Visitors

    • Contact information: If you choose to engage with us through our website, such as by submitting web forms, signing up for updates, or participating in surveys, promotions, or studies, we may collect personal details you provide, such as your name, email address, and phone number. We use this information to communicate with you and will only send messages in compliance with applicable laws.

    • Log files: Like most websites, we automatically gather certain information when you visit our site. This includes your Internet Protocol (IP) address, system configuration details, and your language and location preferences. We use this data strictly for security and diagnostic purposes. It is not linked to personal account information.

    • Cookies and other tracking technologies: We use a limited number of essential cookies for core website functions like session management and user authentication. As part of our privacy-first stance, we do not use non-essential cookies or any tracking technologies that follow your activity across other websites.

  • Website Customers

    • Customer Account Information: When you register for an account, we collect certain contact information necessary to provide and deliver our Services. This may include your name, email address, and phone number. Additionally, as you use the Services, we collect details about how you configure your account, such as your time zone and notification preferences. Together, we refer to this data as “Customer Account Information” in this policy. This information is required to set up and manage your account and enable the use of our Services. By sharing personal information with us, you confirm that you are the owner of such personal information or otherwise have the requisite consent and legal permission to provide it to us.

    • Payment information: We partner with Stripe to process payments for our Services. When you make a payment, your payment information is collected directly by Stripe via their secure payment platform. We do not collect, store, or have access to your payment card details. For more information on how Stripe processes your payment information, please visit their Privacy Policy at https://stripe.com/privacy.

3. INFORMATION USE (How information is used)

Text Me The Snow processes personal information for the following uses:

  • To Provide Access and Services: Enable you to access and use our websites and Services.

  • To Send Weather Notifications: Deliver weather forecasts via email and SMS messaging.

  • To Manage Transactions: Process your transactions and provide related details, such as purchase confirmations and receipts.

  • To Improve Our Offerings: Operate, maintain, enhance, and promote our websites and Services for all users.

  • To Communicate with You: Send transactional communications, including responding to inquiries, providing customer support, and delivering technical notices, updates, security alerts, and administrative messages.

  • To Ensure Legal Compliance and Security: Fulfill legal obligations, investigate and prevent fraud, unauthorized access, and other unlawful activities.

  • With Your Consent: Use your information for any additional purposes for which we obtain your explicit consent.

In addition, we may use the information we collect from Websites Visitors, as well as Customer Account Information for the following purposes:

  • Marketing Communications: Send you marketing messages tailored to your preferences, including information about our products, Services, surveys, newsletters, promotions, contests, events, and updates from us and our partners. You can manage your communication preferences by following the guidance in Section 9.

  • Contests and Rewards: Process your entries for contests and sweepstakes, and deliver any associated rewards.

  • Analytics and Advertising: Track and analyze trends, usage patterns, and activities on our websites and Services to support marketing and advertising efforts.

  • Personalization: Enhance your experience by offering features or content customized to your interests and preferences.

4. DATA AGGREGATION

We may combine data collected from our Customers to create aggregated insights. This aggregated data does not include personally identifiable information and may be shared with third parties for legitimate purposes, such as improving Services or supporting research.

5. INFORMATION SHARING

We collaborate with third-party companies that provide services essential to operating our business and the Text Me The Snow Service (the "Service Providers"). These partners support us in delivering core functions like customer support, payment processing, account management, communication, marketing, and improving our Services. Below, we outline how we work with these providers:

a. Payment Processing

We partner with Stripe to securely process payments. When you make a payment, your payment details are collected directly by Stripe through their secure platform. We do not collect, store, or have access to your payment card information. For details on how Stripe handles your data, please review their Privacy Policy at https://stripe.com/privacy.

b. Communication Services

  • SMS Messaging: We utilize SMS service providers to send you essential communications related to your account and the Services we offer, such as weather forecast alerts, account notifications, and one-time passcodes for authentication. We share only your mobile phone number with these providers solely for these purposes related to these core Text Me The Snow Services.

  • Email Messaging: Email service providers help us send important communications, including weather updates, account notifications, and other service-related information. Only your email address is shared with these providers for these specific purposes.

c. Mapping Services

Our Services incorporate mapping functionalities to enhance your user experience, accessible only to subscribers. These features are powered by third-party mapping services, which may collect usage data in accordance with their own privacy policies when you interact with them within the Text Me The Snow Service.

d. Support and Service Improvement

We may share limited personal data with Service Providers to:

  • Provide customer support.

  • Analyze usage patterns to improve service functionality.

  • Conduct marketing activities, only where legally permitted and with your consent.

These Service Providers are given access to your information strictly as needed to perform their tasks and are prohibited from using it for any other purpose.

Service Providers and International Data Transfers

Some Service Providers may process your personal data outside your country of residence. We implement safeguards, such as data processing agreements with Standard Contractual Clauses, to ensure your information is protected in compliance with applicable laws.

Your Rights and Choices

You have the right to access, update, correct, or delete your personal information at any time. You can manage these actions directly through your account settings at TextMeTheSnow.com. For assistance or questions about how we share your information, please contact us at privacy@textmethesnow.com.

6. NOTICE TO EU, UK, AND SWISS RESIDENTS

For residents of the European Union (EU), the United Kingdom (UK), and Switzerland, "personal information" referred to in this Privacy Policy is equivalent to "personal data" as defined under the EU General Data Protection Regulation (GDPR) and the UK GDPR.

Data Controller and Processor Roles

Text Me The Snow acts as a data controller for most categories of personal data mentioned in this Privacy Policy. However, there are possible exceptions where we act as a data processor, such as compiling weather data to send custom forecast notifications.

Legal Basis for Processing Your Personal Data

If you reside in the European Economic Area (EEA), UK, or Switzerland, the legal grounds for collecting and using your personal data depend on the specific circumstances in which it is collected. Typically, we process your personal data based on one of the following:

  • Your Consent: When you have explicitly agreed to the processing of your data.

  • Contractual Necessity: When your personal data is needed to fulfill a contract with you, such as delivering the Text Me The Snow Services you requested.

  • Legitimate Interests: When processing is necessary for our legitimate business interests and does not override your rights and freedoms.

Please be aware that if you do not provide the requested information, we may be unable to deliver the service or fulfill the specific request you made to us.

7. INTERNATIONAL INFORMATION TRANSFERS

Text Me The Snow is a U.S.-based company, and your information is primarily stored on servers located in the United States. To provide you with seamless access to our Services, including when you use our Services from outside the U.S., we may transfer your information internationally.

Whenever we transfer personal information to another country or to a third-party service provider or partner located in a different country, we make our best effort to ensure that appropriate safeguards are in place to protect your data. These safeguards comply with the laws of the country where the information was originally collected.

8. DATA SUBJECT RIGHTS AND CHOICES

We respect and uphold your data protection rights. You have the right to access, correct, update, transfer, or delete your personal information, as well as to restrict or object to its processing (collectively referred to as "Rights Requests").

How to Make a Rights Request

If you are a customer, you can directly access, correct, update, or delete your personal information through your account. Alternatively, you may contact us at privacy@textmethesnow.com for any Rights Requests or related questions. We will respond to your request within 30 days.

Identity Verification

To ensure the security of your personal information, we must verify your identity before processing your Rights Request. Upon submission, we will send a verification email to the address associated with your account or the personal information on file.

Authorized Agents

If you are acting on behalf of another individual, you must provide proof of authorization. This can be demonstrated through one of the following:

  • The individual directly verifies their identity and confirms to us that you are authorized to act on their behalf.

  • You provide legal documentation, such as power of attorney, that complies with the laws of the individual's jurisdiction.

  • Your request meets the requirements of applicable privacy laws.

Balancing Rights Requests with Privacy Obligations

When a Rights Request involves the personal information of another individual, we must balance your request against our obligation to protect their privacy. We will honor all valid Rights Requests to the extent required by applicable laws

If we deny your Rights Request, residents of Virginia and Colorado in the U.S. may appeal by replying to the denial email or submitting an appeal request to privacy@textmethesnow.com. Appeals will be reviewed, and we will provide a decision within 60 days.

Residents of the European Economic Area (EEA), the United Kingdom (UK), and Switzerland have the additional right to file a complaint with their local supervisory authority.

9. COMMUNICATION PREFERENCES

We send you commercial communications based on the preferences you select in your account settings. Additionally, we will send you service-related communications that are essential to your use of our Services. You can manage your commercial communication preferences by clicking the “unsubscribe” link in our emails or by adjusting your settings in your Text Me The Snow account.

10. DATA SECURITY, DATA INTEGRITY AND ACCESS

We take reasonable and appropriate steps to protect your information from accidental or unlawful destruction, loss, alteration, and unauthorized access or disclosure. Our safeguards include physical, technical, and administrative measures, as well as privacy-enhancing technologies like encryption. If you have questions about how we secure your personal information, please contact us at privacy@textmethesnow.com.

11. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in Section 3 of this policy or to meet legal obligations. Several factors guide our data retention decisions, including:

  • The original purpose for collecting the data (e.g., maintaining an active account for support and communication purposes).

  • The type, volume, and sensitivity of the data being processed.

  • Potential risks of unauthorized use or disclosure of the data.

  • Whether the data can be processed using less or alternative information.

  • Applicable legal or contractual requirements, such as statutes of limitation.

When data is no longer needed, we delete or securely destroy it. If technical constraints prevent immediate deletion, we implement safeguards to ensure the data is no longer used.

12. POLICY UPDATES

If we make material changes to this policy that significantly affect your privacy, we will notify you promptly, obtain your consent where required, and post the updated policy on our website with the effective date clearly stated.

13. BUSINESS TRANSACTIONS

If our business undergoes a merger, sale, change in control, or reorganization, we may transfer or assign this Privacy Policy along with any information covered by it as part of the transaction.

14. NOTICE TO CALIFORNIA RESIDENTS

This section applies specifically to California residents and explains how we collect, use, and share their Personal Information, as well as their rights under the California Consumer Privacy Act (CCPA). For purposes of this section, "Personal Information" refers to any information that identifies, relates to, describes, or can reasonably be linked to a specific individual or household, as defined by the CCPA. Information exempt from the scope of the CCPA is not included.

Collection, Use, and Sharing of Personal Information

Under the CCPA, we may collect, use, and disclose the following categories of Personal Information for business or commercial purposes:

  • Identifiers: Such as email addresses and phone numbers of customers.

  • Customer Records: Including transaction history of our customers. Note that we do not collect payment information.

  • Commercial Information: Such as purchase histories, products or services considered, or usage records.

The sources from which we collect information are described in Section 2 of the Text Me The Snow Privacy Policy.

The business and commercial purposes for which we collect and use this information are described in Section 3 of the Text Me The Snow Privacy Policy.

The categories of third parties to whom we “disclose” the information for a business purpose are described in Section 5 of the Text Me The Snow Privacy Policy.

Your California Privacy Rights

As a California resident, you have specific rights under the CCPA, which are described below. Please note that these rights may not be absolute in all cases, and we may deny your request as permitted by law.

  1. Right to Know: You may request details about the Personal Information we have collected about you, including:

  • The categories of Personal Information.

  • The sources of that information.

  • The purposes for collecting, selling, or sharing it. Note that we do not sell or rent your data.

  • The categories of third parties to whom it is disclosed.

  • Specific pieces of Personal Information we hold about you.

  1. Right to Access: You may request a copy of the Personal Information we have collected about you.

  2. Right to Delete: You may request that we delete the Personal Information we collected from you.

  3. Right to Correct: You may request that we correct inaccurate Personal Information and ensure it is complete.

  4. Right to Opt Out: You may request that we stop “selling” or “sharing” your Personal Information as defined under the CCPA. Note that we do not sell or rent your data.

  5. Right to Nondiscrimination: You have the right to exercise the above rights without discrimination, meaning we will not deny services, increase prices, reduce service quality, or take any similar action based on your request.

To exercise these rights, please refer to the instructions in Section 8 of our Privacy Policy for submitting a Rights Request. We may verify your identity and residency using the methods described in Section 8 before processing your request.

15. CONTACT INFORMATION

Text Me The Snow, LLC.
1577 C St Ste 105, PMB 903243
Anchorage, Alaska 99501
Email: privacy@textmethesnow.com